Refund Policy
A legal disclaimer
The information contained in this Refund Policy is provided for general customer guidance regarding purchases, reservations, and services offered by Shivay Rooftop Cafe. By placing an order, making a reservation, or using any of our services, customers acknowledge and agree to the terms outlined below.
Refund Policy - the basics
-
Refund & Cancellation Policy
-
At Shivay Rooftop Family Restaurant & Cafe, customer satisfaction is important to us.
-
Order Cancellation: Orders may be cancelled within 5 minutes of placing them, provided food preparation has not started. Once preparation begins, cancellations are not permitted.
-
Refund Eligibility: Refunds are provided only for duplicate payments, failed transactions, cancelled orders by the restaurant, or incorrect/damaged items delivered.
-
No Refunds: Refunds will not be issued for change of mind, incorrect customer details, delays beyond our control, or after food preparation has started.
-
Replacement: Incorrect or damaged food items must be reported within 30 minutes of delivery. Eligible items may be replaced or refunded after verification.
-
Refund Timeline (TAT): Approved refunds are processed within 5–7 business days to the original payment method.
-
Cancellation Requests: Customers may request cancellations through our website, customer support phone number, email, or WhatsApp (if available).
-
For any refund or cancellation queries, please contact Shivay Rooftop Family Restaurant & Cafe through our official contact details provided on the website.
What to include in the Refund Policy
​
At Shivay Rooftop Cafe, customer satisfaction is our priority. Refund requests are reviewed on a case-by-case basis and may be approved for duplicate payments, incorrect orders, or verified service-related issues. Refunds are generally not available for completed food orders, consumed items, or cancellations made after order preparation. By using our services, customers agree to our refund terms, cancellation conditions, and applicable policies. Shivay Rooftop Cafe reserves the right to modify these terms at any time in accordance with applicable laws and business requirements.