Privacy Policy

Privacy Policy – Shivay Rooftop Family Restaurant & Cafe

Welcome to Shivay Rooftop Family Restaurant & Cafe ("Restaurant", "Cafe", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our restaurant, use our website, place online orders, reserve tables, or interact with our services.

This Privacy Policy is prepared in accordance with the applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable rules and regulations.

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 How We Use Your Information

We use your information for the following purposes:

• Processing food orders

• Managing table reservations

• Providing customer support

• Processing payments securely

• Sending order confirmations

• Improving our services

• Responding to customer inquiries

• Maintaining legal and tax records

• Preventing fraud and unauthorized activities

• Sending promotional offers (only where permitted by law)

3. Payment Information

All online payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

4. Cookies Policy

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

Users may disable cookies through their browser settings; however, certain website features may not function properly.

5. Third-Party Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information only with:

• Payment gateway providers

• Delivery partners

• Technology service providers

• Government authorities when required by law

• Legal authorities under lawful requests

These third parties are required to maintain appropriate confidentiality and security standards.

6. Information Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

• Unauthorized access

• Data loss

• Misuse

• Disclosure

• Alteration

• Destruction

Although we strive to protect your information, no method of transmission over the Internet is completely secure.

7. User Rights

Subject to applicable Indian laws, users may:

• Request access to their personal data

• Request correction of inaccurate information

• Request deletion of personal data where legally permissible

• Withdraw consent where applicable

• Contact us regarding privacy concerns

Requests may be submitted using the contact information provided below.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain accounting and taxation records

9. Children's Privacy

Our services are not directed toward children below 18 years of age without parental or guardian supervision. We do not knowingly collect personal information from minors.

10. Third-Party Websites

Our website may contain links to third-party websites, including payment gateways and social media platforms.

We are not responsible for the privacy practices, content, or security of external websites.

11. Changes to this Privacy Policy

We reserve the right to update or m.

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